Terms of service

Last updated: 29 September 2026

1. Purpose

These general terms and conditions of sale apply to any order placed on the Serelum online store by a consumer residing in Belgium, France or the Netherlands. By confirming the order, the customer declares that they have read and accepted them.

2. Seller

Naïl Azam, trading as Serelum, Rue Edgar Tinel 8, 1070 Anderlecht, Belgium. Email: aybna06@gmail.com.

3. Products

The essential characteristics of the products are presented on each product page. Photographs illustrate the products; slight differences in colour rendering may exist depending on the screen used.

4. Prices

Prices are shown in euros, all taxes included. Shipping costs are shown before the order is confirmed: standard shipping €7, free from €65, in Belgium, France and the Netherlands.

5. Order

The order is final once payment has been confirmed. A confirmation email summarising the order is sent to the customer.

6. Payment

Payment is made online at the time of ordering, using the payment methods offered at checkout. Transactions are processed securely by Shopify and its payment partners.

7. Delivery

Delivery is estimated at 6 to 10 business days after the order; this timeframe is indicative. Unless otherwise agreed, the order is delivered no later than 30 days after it was concluded. A tracking link is sent by email as soon as the order ships.

8. Right of withdrawal

The customer has 14 days from receipt of the products to withdraw, without having to give a reason. To exercise this right, the customer informs us of their decision by a clear statement, for example by email to aybna06@gmail.com or using the form in the annex.

The customer returns the products no later than 14 days after informing us of their decision. The direct cost of returning them is borne by the customer. We refund all payments received, including the initial standard shipping costs, no later than 14 days after being informed of the withdrawal, using the same payment method; this refund may be delayed until we receive the products or proof that they have been sent. The customer may be held liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exception: in accordance with the law, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery. Hydrogel masks whose packaging has been opened therefore cannot be returned.

9. Legal guarantee

The products are covered by the 2-year legal guarantee of conformity provided by European law. In the event of a defect, the customer contacts us by email; the cost of returning a defective or non-conforming product is borne by us.

10. Use of the products

The products are skincare and wellbeing products for cosmetic use; they are not medical devices. The customer undertakes to follow the instructions for use and precautions indicated on each product page.

11. Personal data

Personal data is processed in accordance with our privacy policy.

12. Applicable law and disputes

These terms are governed by Belgian law, without prejudice to any more protective mandatory provisions of the consumer's country of residence. In the event of a dispute, the customer may contact us by email to seek an amicable solution, or contact the Consumer Mediation Service (mediationconsommateur.be).

Annex — Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Serelum (Naïl Azam), Rue Edgar Tinel 8, 1070 Anderlecht, Belgium — aybna06@gmail.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: